Jonathan Ladd Garden Design Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.jonathanladd.com/ (hereinafter referred to as the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  • Cookies and similar technologies such as local storage, session storage, and tracking scripts used to enhance user experience and enable core functionality.
  • Analytics and tracking tools provided by third-party services (e.g., Google Analytics, Meta Pixel) used to understand site traffic and user behavior.

We may also collect:

  • Offline data, such as information provided during consultations or in-person visits.
  • Purchased marketing lists/data, including email lists or demographic data obtained from reputable third-party providers.
  • Customer support information, including messages, inquiries, and service history.

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging shipping, and providing invoices and/or order confirmations).
Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services consistent with the preferences you have shared with us
  • Manage customer accounts and provide customer support
  • Send appointment, project, or service updates related to garden design services
  • Improve our product and service offerings based on user behavior and feedback

We use the Device Information that we collect to help us detect potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Additionally, Device Information may be used for:

  • Personalized advertising and retargeting
  • Evaluating the performance of our website and marketing strategies
  • Improving website functionality and user experience

SHARING YOUR PERSONAL INFORMATION

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Additionally, we may share your Personal Information:

  • To comply with applicable laws and regulations
  • To respond to subpoenas, search warrants, or other lawful requests for information
  • To protect our rights or defend against legal claims
  • With advertising partners (such as Google Ads, Meta Ads, Pinterest Ads) for remarketing or targeted advertising purposes

Remarketing / Targeted Advertising:
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you through platforms such as Google Ads, Meta (Facebook/Instagram), Pinterest, and others.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be relevant to you. This includes showing ads on third-party platforms based on your browsing behavior, interaction with our Site, and other collected data.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the following links:

Additionally, you can opt out of certain advertising services by visiting the Digital Advertising Alliance’s opt-out portal:
http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
However, you may adjust cookie and tracking preferences directly in your browser settings.

YOUR RIGHTS

If you are a resident of the European Economic Area (EEA), the United Kingdom, or certain regions with similar privacy regulations, you have specific data protection rights, including:

  • The right to access personal information we hold about you
  • The right to request correction or updates to your information
  • The right to request deletion of your personal data
  • The right to object to processing, including direct marketing
  • The right to request data portability
  • The right to withdraw consent where applicable

If you wish to exercise these rights, please contact us using the details provided below.

Additionally, if you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale or sharing of your personal information. We do not sell personal information, but we may use tracking tools considered “sharing” under CCPA definitions.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.
Device Information, analytics data, and advertising-related data may be stored for varying lengths of time depending on the service (typically 12–26 months).

We may also retain communications, design project files, consultations, or service-related information for future reference and operational purposes.

MINORS

The Site is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so we can remove it.

CHANGES

We may update this Privacy Policy from time to time in order to reflect changes to our practices, changes in the law, or other operational reasons.
Any modifications will be posted on this page with an updated “Last Updated” date.

CONTACT US

For more information about our privacy practices, to ask questions, or to make a complaint, please contact us at:

Email: jonathan@jonathanladd.com
Phone: 310-890-6003
Business Address: 11 Bowler Ln, Newport, RI 02840